Context
The email in question urged customers to act quickly on deals, using a phrase that drew a connection to the unfortunate incident involving a child and a crocodile. S1S2
Key points
- Wowcher's email included the phrase, "Snap up these deals quicker than a croc can catch a kid!" S1S2
- The email was sent shortly after a toddler was attacked by a crocodile at a zoo. S2
- The incident occurred during a family visit to Johnsons of Old Hurst in Cambridgeshire. S2
- Wowcher described the email as 'unacceptable' and expressed regret. S1S2
- A spokesperson stated that the company is reviewing its marketing content. S1
- The email has drawn significant criticism for its insensitivity. S1S2
- The crocodile attack involved a three-year-old boy who fell into the enclosure. S2
- Wowcher's apology highlights the importance of sensitivity in marketing communications. S1
Why it matters
- The incident raises questions about the appropriateness of marketing language in sensitive contexts. S1S2
- Companies must navigate public relations carefully, especially following tragic events. S1
- Consumer reactions can significantly impact brand reputation and trust. S2
What to watch
Related live story