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Story 1 source • Updated 5 days ago • top: bloomberg.com

Verizon CEO Sees AI Coming for Customer Service Jobs

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Bloomberg Technology 5 days ago • bloomberg.com
Verizon CEO Sees AI Coming for Customer Service Jobs
Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce. Speaking at the Bloomberg Tech Conference 2026 in San Francisco, Schulman also says that the technology…
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Bloomberg Technology 5 days ago • bloomberg.com
Verizon CEO Sees AI Replacing Large Share of Customer Service
Verizon Communications Inc. Chief Executive Officer Dan Schulman expects that artificial intelligence technology will replace “a large percentage” of the work that customer service representatives do as the New York-base…
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