UnitedHealth’s $3 Billion AI Push Has Bots Calling Doctors

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Bloomberg Technology 1 day ago • bloomberg.com

UnitedHealth’s $3 Billion AI Push Has Bots Calling Doctors

At UnitedHealth Group Inc., artificial intelligence reads aloud summaries of medical charts as nurses drive to patients’ homes. It listens to millions of customer calls to find the causes of complaints. One trial even ha…

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