Apple has stopped accepting new posts on the Apple Support Community and will permanently close the forum on 20 November. The site has been in a read-only state since 10 November, according to a notice on its homepage, which tells users they can "continue to find trusted guidance and support on the official Apple Support site." Apple told MacRumors it made the decision "after a careful evaluation of strategy and customer needs."

The forum had long been a go-to resource for Apple customers troubleshooting MacBooks, iPhones and Apple accounts, with answers from fellow users often surfacing in search results. It launched in 1998 as the Apple Tech Exchange, became Apple Discussions in 2000, Apple Support Communities in 2011 and Apple Support Community in 2022. The last post appears to have gone up at 5:49pm Pacific time on 10 November, after a user posted a question about an Apple account at 5:41pm, according to MacRumors.S1S2

The notice does not say what will happen to the existing archive of posts. Apple told AppleInsider it will take the forums completely offline, and AppleInsider's sources said Apple has not read the forums in at least five years. The sign-in button now leads to an internal portal for Apple's corporate employees, MacRumors reported.S1

Customers who need help after the closure are directed to Apple Support directly. MacRumors also pointed users to Apple's own forums and to Reddit, which is moving to login-only viewing and now uses AI to summarise product threads.S1S2