Incoming CEO says safety, operational excellence and customer experience will be key priorities as airline enters next phase of transformation Air India’s incoming chief executive officer and managing director Tewolde Gebremariam has identified safety, operational efficiency and rebuilding customer confidence as his key priorities as he prepares to take charge of the Tata Group-owned airline.Gebremariam addressed employees at a town hall meeting alongside Air India chairman N Chandrasekaran and outgoing CEO Campbell Wilson before formally assuming his role after receiving regulatory approvals. Key points and original sources are listed below.

• Incoming CEO says safety, operational excellence and customer experience will be key priorities as airline enters next phase of transformationS1

• Air India’s incoming chief executive officer and managing director Tewolde Gebremariam has identified safety, operational efficiency and rebuilding customer confidence as his key priorities as he prepares to take charge of the Tata Group-owned airline.Gebremar...S2